Every company and every organization, for which quality management and its respective certification is important, usually develops its own system with which it can assure compliance with relevant standards and sets of regulations - whether in hard copy or in software-supported form. However, even the most sophisticated system has its pitfalls: Is it logically structured? Does every employee have insight and access? Is it “too theoretical” and perhaps not used by employees at all?
During the software implementation of a new quality management system (QM system or QMS), Quality Management Officers (QMB) often face the challenge that employees do not accept and use the new QM system.
We complied a list difficulties that can arise when dealing with a quality management system and what can be done against them in our whitepaper on the subject of acceptance of a QMS.