Industry: Institutes / Authorities
Quality Management Streamlines Processes and Increases the Customer Focus
Public administration is facing fundamental changes. Financial resources are constantly being cut. Increasing internationalization brings with it increasingly complex tasks. The social and legal frameworks are changing. The demands of citizens and companies are constantly increasing.
Processes and Standards
Many administrative bodies are looking to replace complicated administrative structures with effective processes. Faster and better results need to be achieved with limited financial and human resources.
An efficient management system is required, which is based on the valid QM models, such as
- the DIN EN ISO 9000 et seq. series of standards,
- the EFQM model for business excellence, or
- the European Common Assessment Framework (CAF).
Processes and Responsibilities
ConSense QM software helps you increase your performance, quality, and customer and employee focus and ensure a sustainable service quality. All processes and responsibilities in administrative bodies can be comprehensively and clearly displayed. This not only ensures the standardization and regulation of routine work processes in compliance with the applicable standards, it also streamlines processes, shortens paths, and establishes the requirements for identifying and exploiting improvement potentials.
Documents and Forms
The extensive documents and forms can easily be transferred to the digital system and are always available to users in the latest version. This significantly reduces the number of paper-based documents. A QM manual created with the software replaces the employee reference files and is a standardized tool.