ConSense GmbH Privacy Notice

ConSense GmbH (hereinafter referred to as "we") informs with this Privacy notice users (hereinafter referred to as “you”), about which data we collect on this website, why, and how we use this data. You will also find out what information and control rights you have regarding your personal data. 

Please note that the following text has been automatically translated for informational purposes only. The legally binding versions are the original German texts available on our website at https://www.consense-gmbh.de/consense-datenschutz/.

1.    Responsible and Data Protection Officers

ConSense GmbH, Kackertstraße 11, 52072 Aachen, email address: info(at)consense-gmbh.de, is as operator of the website responsible in terms of the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) as well as further provisions on data protection.

Comprehensive information about our company is found in the Legal Disclosure.

The protection of your personal data is an important concern for us. 

If you have questions or any other concerns according to the data processing as described here or to your rights, do not hesitate to contact us per email [datenschutz(at)consense-gmbh.de]. 

Our data protection officer can be reached at the following email address: consense(at)unser-datenschutz.de   

2.    Providing the Website and Log files

2. 1.    Description and scope of the data processing

Each time our website is accessed, our web server collects information automatically from the system of the accessing computer or terminal device.

The following data is collected and stored in log files:

  • User´s IP address
  • Browser type and browser version 
  • Operating system of the end device
  • User's internet service provider
  • Date and time of the access
  • Requested domain
  • Website from which the access is made
  • Status and amount of data transmitted

2.2.    Purpose and legal basis of processing 

The temporary storage of the IP address by our system is necessary to enable delivery of the website to your computer. The storage of further data in log files is done to ensure the operation and functionality of the website. Furthermore, they serve to optimise the website and to ensure the security of our information technology systems (e.g. attack detection). 

Legal basis for the temporary storage and use of this data is Art. 6 para. 1 lit. f GDPR. Our interest is to guarantee the integrity, confidentiality and availability of the data processed by this website. 

2.3.    Storage duration

The above-mentioned data will be deleted as soon as it is no longer necessary for the purpose for which they were stored. In the case of the collection of data for the purpose for providing the website, this is the time when the relevant session is ended. 

Log files are generally deleted after 30 days at the latest. However, storage beyond this period is possible. In this case, the IP address is deleted or alienated so that an assignment of the accessing client is no longer possible and the data contained no longer contain any personal reference.

3.    Use of Cookies

3.1.    Description and scope of the data processing

Our website uses cookies – small data files stored on the user’s device (e.g., smartphone, notebook, PC) when visiting websites. Cookies can be set by us as the website operator (so-called first-party cookies) or by third parties (so-called third-party cookies). They can contribute to a user-friendly experience on the website by saving user settings (e.g., cookie preferences, login status, language selection). Additionally, cookies are used to create statistics about website usage or for online marketing purposes.

Other technologies, such as web beacons, pixels, or tags, are also used to store and transmit information on users' devices. The specific information and personal data processed using these technologies are explained in the privacy notices of the tools listed below. You can also view these details by opening the detailed view of the Consent Management Tool (CMT). The CMT we use is the Cookie Consent Manager CCM19.

In some cases, personal data is not processed. Processing of personal data occurs when the information can be attributed to a user (e.g., via the full IP address, unique cookie IDs, MAC address, or by linking it to an account in which the user is logged in).

You can configure your browser to notify you when cookies are being set, to allow cookies only in specific cases, to exclude the acceptance of cookies for certain cases or altogether, and to enable the automatic deletion of cookies when the browser is closed. Disabling cookies may lead to functional limitations on this website.

3.2.    Purpose and legal basis of processing

Cookies enable to manage a website visit and thus make it more convenient for the visitor. Cookies are necessary for some functions (e.g. user accounts, shopping cart control, login status); other functions are primarily intended for users convenience.

The processing serves our interest in providing a functional and user-friendly online presence of our company and is based on Art. 6 para. 1 lit. f GDPR (functional cookies).

You can block the usage of cookies on our website here or in your browser settings. However, this may also affect some functions of the website or the availability of certain offers.

Cookies also enable storage of information of your preferred activities and thus align our website and presented offers to meet your interests. 

In addition, cookies are used in the website analysis, which enables us to improve the website technically, creatively and content-related (statistics cookies).

These data processing operations for analysis and marketing purposes are described separately below, as they involve the use of special tools and contractual partners. These are also based on Art. 6 (1) lit. f GDPR and serve our interest in an optimised presentation of our contents, products and services.

3.3.    Storage duration   

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit.

Persistent cookies are also used. Most delete themselves after only a few days. However, persistent cookies are also used in the website analysis, which can have a storage period of up to 24 months. 

You can also delete the cookies stored on your computer at any time using your browser tools.

4.    Data Privacy Text on Communication functions and contact information (HubSpot) 

4. 1.    General Information

To control and optimize our marketing communication, we use various tools and functions of the provider HubSpot. The HubSpot Marketing Hub is an integrated software solution that enables us to provide, track, sort and analyze interactions with customers or prospects through various channels such as email, social media or phone. The collected personal data is generally used for communication and marketing measures. The individual functions are described below.

HubSpot is operated in Germany by HubSpot Germany GmbH, Am Postbahnhof 17, 10243 Berlin. The European headquarters and contact for data protection questions in the European Economic Area is HubSpot Ireland Limited, Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland. The parent company HubSpot Inc. has its headquarters at Two Canal Park, Cambridge, MA 02141, USA.

HubSpot processes personal data only on our instruction as part of order processing. Data may also be transmitted to HubSpot Inc. in the USA or to other locations outside the EU. To ensure an adequate level of data protection in such transfers to third countries, the order processing agreement contains the EU standard contractual clauses. In addition, HubSpot Inc. participates in the EU-U.S. Data Privacy Framework (including the Swiss-U.S. DPF and the UK Extension to the EU-U.S. DPF), so that data transmission falls within the scope of the relevant adequacy decisions for secure recipient countries.

You can find the HubSpot order processing agreement including EU-SCC at:
https://legal.hubspot.com/dpa

You can view the EU-U.S. DPF certificate of the service provider on the website of the US Department of Commerce:
https://www.dataprivacyframework.gov/list

You can find additional information on data protection at HubSpot at:
https://legal.hubspot.com/de/privacy-policy

4.2.    Forms and Registration

4.2.1    Scope of Processing Description

On our website, you have the opportunity to submit requests to us through contact forms, such as to schedule a presentation, request information materials, or register for an event (e.g. academy, webinars). In addition to freely accessible content, we also offer content for download (such as whitepapers) that requires prior registration.

To reach a broader audience, we also offer selected content on specialized marketing partner platforms. In this case, your contact information will be transmitted to us by the respective marketing partner. You will be notified separately and asked for your consent before the download. Afterwards, we will process your data as described here.

The contact forms contain mandatory fields that must be filled out, as well as optional fields that you only need to fill out if you consider it necessary. The optional information helps us better understand the context of an inquiry and provide you with the most relevant information possible. The information we request from you depends on the context of the form.

Where communication concerns the initiation or execution of contracts, providing your real name is required. In other cases, you are free to not provide any information or to use a pseudonym in accordance with § 19 TDDDG.

Examples of mandatory fields include:

  • First and last name
  • Company
  • Business email address
  • Reason for contact
  • Field of activity
  • Decision-making level in the company
  • Company address

Examples of optional fields include:

  • Salutation
  • Business phone number
  • Industry
  • Text fields for remarks, etc.

In addition to this form data, we also store the content of your request - such as which information materials you request or download, or which events you register for. The described procedure also applies if you contact us directly by phone or email.

4.2.2.    Purpose and legal basis of the processing

The data you enter is stored by us and used to process your request, to contact you and for further communication.

If the data collection is based on registration in connection with consent, the data is processed on the basis of Art. 6 para. 1 lit. a GDPR.

If the data collection is required for the establishment or content-related design of a contract (such as registering for events), the legal basis is Art. 6 para. 1 lit. b GDPR. The same applies to data processing that is necessary for the provision and dispatch of content.

In addition, we may statistically evaluate the data to improve the content and presentation on our website. Such evaluation does not relate to individual users, but rather in an aggregated form. If the purpose is to improve our website and no separate consent from the data subject is required, this processing is based on Art. 6 para. 1 lit. f GDPR.

4.2.3.    Duration of storage

The above-mentioned data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. For personal data transmitted via contact forms, this is the case when the respective conversation has ended. The conversation is considered ended when the circumstances indicate that the matter has been conclusively clarified. This may also include us contacting you after processing to inquire about your satisfaction with our performance or your continued interest in related services and products of ConSense GmbH.

If the data processing is based on consent given as part of registration, the data will generally be stored as long as the consent exists, i.e. until you revoke it or the circumstances indicate that further contact is not desired. You can also exercise a revocation or objection to emails with advertising content in the future at any time by clicking the link at the end of the email. Alternatively, you can notify us using the contact information provided above.

The data collected for contract processing will be stored for the duration of the contract and until the expiration of statutory and contractual warranty and guarantee claims. In addition, we keep the data required under commercial and tax law for the legally prescribed periods (usually 6 to 10 years).

4.3.    Newsletter and Information Mails

4.3.1.    Description and scope of processing

If you wish to regularly receive the newsletter and other information materials offered on our website, we need your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. For this purpose, we use the so-called double opt-in procedure, in which you receive a confirmation email and must click on the confirmation link in it.

You can provide further details when registering, if you, for example, wish to be addressed personally or receive information about events in your area. In this regard, we refer to the information on optional data in forms.

We send out the ConSense newsletter approximately once or twice per quarter. In addition, we send out info mails regarding special events such as fairs or workshops in your area irregularly (usually 4-6 times per year).

Furthermore, when sending the newsletter, an individual tracking of opening and click-through rates is performed.

The newsletter contains a web beacon, a pixel-sized image file that is downloaded from the email marketing service provider's (HubSpot) server when opening the newsletter. IP address and technical information of the calling system are transmitted to the server. This registers that an email has been opened (open rate tracking).

The links contained in the newsletter contain a recipient identifier in addition to the actual URL. This allows the system to capture which links were clicked by a user and when (link tracking).

This information is associated with individual newsletter recipients and stored in profiles. These profiles may contain additional information about the company's industry or ConSense products used at the recipient's company.

4.3.2.    Purpose and legal basis of processing

We collect this data to measure the reach of newsletters and individual content. The individual tracking also allows us to better understand the interests of different user groups and adapt our marketing measures to user groups or individual users, such as adjusting newsletter content to the interests of recipients or for interest-based online advertising (so-called behavioral targeting).

Open rate and link tracking, as well as the storage of measurement results in the recipients' profiles and their further processing, are based on consent in accordance with Art. 6 para. 1 lit. a GDPR. Separate revocation of the success measurement is not possible; in this case, the newsletter subscription must be cancelled or objected to. In this case, the stored profile information will be deleted. You can revoke your consent to receive the newsletter at any time by unsubscribing from the newsletter using the link at the end of the email.

The documentation and logging of consent, the opt-in procedure, and any revocation are carried out as part of the legal obligation to provide evidence in accordance with Art. 6 para. 1 lit. c GDPR.

4.3.3.    Duration of storage

The above-mentioned personal data will be stored as long as you wish to receive the newsletter and do not revoke your consent. Data that can no longer be assigned to an identifiable person will be anonymized and may be stored for a longer period.

4.4.    Live Chat Function

4.4.1.    Description and scope of processing

You can use the live chat function to directly direct your inquiries to our employees on the website. The chat widget uses cookies, text files that are stored on your device and send information to HubSpot servers. These have technical functions that are necessary for providing the service and serve to detect bots and distribute loads. The following data is collected and processed:

  • Date and time of the call
  • Browser type/version
  • IP address
  • Operating system used
  • URL of the website
  • Amount of data sent
  • Duration of visit

In addition, we also store the history of the live chat. Depending on the conversation, further personal data may be collected if you enter it, such as your email address or phone number for further communication. You also have the option to upload your own files.

4.4.2.    Purpose and legal basis of processing

The data processing serves to enable real-time communication between you and the employees. By storing the chat history, i.e. tracking and documenting the conversations, the parties can refer back to existing inquiries and content. They can also be used to improve the provided content or to personalize marketing communication. They can also be evaluated for quality assurance purposes.

The data is processed on the basis of the legitimate interests (Art. 6 para. 1 lit. f GDPR). The legitimate interest lies in improved communication between you and the employees, as well as their ongoing optimization.

4.4.3.    Duration of storage

The chatflow cookie is valid for 6 months. During this period, recurring chat users can be recognized, and our employees can view the chat protocols to connect with previous questions if necessary.

In addition, chat protocols or individual chat content may be stored as long as necessary for processing the request or within an existing customer relationship management. The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. The information on the duration of storage for contact requests and lead management then applies accordingly.

4.5.    Lead management and tracking

4.5.1.    Description and scope of processing

The use of the HubSpot Marketing Hub allows us to consolidate the data collected from various communication channels and use it to improve our marketing communication. In addition, we use tracking and analysis tools (cookie- or pixel-based) from HubSpot to better understand the interests of users. These tools collect the following information:

  • Interaction data (e.g. emails, downloads, etc.)
  • Interactions with advertisements
  • Device and browser information
  • Visited subpages of the website

If a ConSense customer or prospect profile exists at HubSpot, these analysis and tracking information can be assigned to the profile.

4.5.2.    Purpose and legal basis of processing

The processing is based, on the one hand, on our legitimate interest in efficient communication with customers and prospects (lead management). On the other hand, it serves the purpose of addressing customers and prospects with relevant and valuable content in order to build a long-term relationship and increase customer satisfaction and loyalty. The legal basis is Art. 6 para. 1 lit. f GDPR.

Where processing is not based on this interest, we obtain your consent. This particularly concerns tracking and analysis tools that are technically not necessary for providing one of the above-mentioned services. The legal basis is § 25 para. 2 TDDSG and, insofar as personal data is processed, Art. 6 para. 1 lit. a) GDPR. We obtain your consent through a CMT or in connection with the call of the respective communication function. You can revoke your consent at any time by calling the CMT again (cookie symbol).

4.5.3.    Duration of storage

The data will be stored and processed as long as necessary to achieve the above-mentioned purposes. This may include the running customer or prospect relationship depending on the content. You can object to marketing communication at any time or change your preferences, such as regarding the communication channel or topics. Please contact the contact details mentioned above or your direct contact at ConSense to do so.

The validity period of cookies depends on the type and purpose of the cookie. Some are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called permanent cookies). You can view the "life span" of cookies in the detailed view of the CMT (cookie symbol).

In addition, you have the option to delete cookies yourself or automatically via your browser settings.

5.    Web analysis (Google Analytics)

5.1    Description and scope of the data processing

This website uses Google Analytics.  If you have your habitual residence in the European Economic Area or in Switzerland, as long as additional conditions are not stipulated, Services of Google Ireland Ltd. (“Google“) will be provided, a company existing and operating under Irish Law (register number: 368047) based in Gordon House, Barrow Street, Dublin 4, Ireland.  Google Analytics also uses Cookies.  This enables an analyse of the use of the website.

If pages of our website are accessed, the following data is stored:

  • Three bytes of the IP address of the calling system (anonymised IP address)
  • The website accessed
  • The website, from which the user have accessed to the website (referrer)
  • Average time spent on the website
  • The frequency with which a website is accessed

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

The software is set up so that your IP address will not be stored completely but the last octet of the IP address is masked.  In this way, it is no longer possible to assign the shortened IP address to the requesting computer.

A current excerpt of the terms of use as well as explanations on data protection at Google can be found here:

https://policies.google.com/privacy? 

https://policies.google.com/terms 

Since Google operates servers all over the world, we cannot rule out that personal data will continue to be transmitted to Google LLC based in the USA.

Google is certified to the EU-US-Privacy Shield.  A current certificate is kept available at https://www.privacyshield.gov/list . On July 12, 2016, the EU Commission decided that the requirements of the privacy shield correspond to the data protection level of the European Union; the Convention has been applicable since then.

5.2    Right to object 

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) as well as Google from processing this data by downloading and installing the browser plug-in available under the following link: 

https://tools.google.com/dlpage/gaoptout?hl=en 

You can also prevent Google Analytics collection by clicking on the following link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website:

This opt-out cookie must be permanently stored on your computer. If you delete this cookie or if it is automatically deleted by browser settings, you must reinstall this cookie when you visit our site again.

5.3    Purpose and legal basis of processing

Data processing only takes place with your consent and is based on Art. 6 Para. 1 a GDPR. You can revoke your consent at any time with effect for the future by using the objection option (7.2.) or by adjusting your browser settings.

5.4.    Storage duration

The user and event data are deleted after a storage period of 38 months.

6.    Conversion Tracking and Retargeting (Google Ads and Microsoft Bing Advertising)

6.1.    Description and scope of the data processing

We use so-called Google Conversion Tracking. In the case of clients who are directed to our website from an advertisement of Google Ads or Bings Ads, Google or Microsoft will store a cookie on your device.

We thus get the total number of users who clicked on an ad.  Cookies do not enable personal identification.  A universal event tracking tag (UET) is integrated on our website, which is used to store some non-personal data about the use of the website in connection with the cookie.  This includes, among other things, the time you spent on the website, which areas you accessed and the display used to access the website.

This website uses retargeting technology. This enables to target those internet users with our advertising on websites connected to Google Ads and Bing Advertising who have already shown an interest in our products. During retargeting, the advertising media are displayed on the basis of a cookie-based analysis of previous user behaviour.

Furthermore, Google and Microsoft can use under certain circumstances cross-device tracking to track your usage behaviour across several of your electronic devices and are thus able to display personalised advertising on their websites and apps. 

Google Ads is a service of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. 

A current excerpt of the terms of use as well as explanations on data protection at Google can be found here:

https://policies.google.com/privacy? 

https://policies.google.com/terms 

Google is certified to the EU-US-Privacy Shield. A current certificate is kept available at https://www.privacyshield.gov/list . 

Microsoft Bing Advertising is a service of Microsoft Corporation, One Microsoft Place, South County Business Park, Leopards town, Dublin 18, D 18 P 521). 

Since Microsoft operates servers all over the world, we cannot rule out that personal data will continue to be transmitted to Microsoft Online Inc. based in the USA.

A current excerpt of the terms of use as well as explanations on data protection at Bing Ads can be found here:

https://help.bingads.microsoft.com/#apex/3/de/53056/2

https://privacy.microsoft.com/de-de/privacystatement 

In addition, the following guidelines apply to retargeting using UET: 

https://about.ads.microsoft.com/de-de/ressourcen/richtlinien/richtlinien-fuer-remarketing-in-bezahlter-suche 

Microsoft is certified to the EU-US-Privacy Shield.  A current certificate is kept available at www.privacyshield.gov/list .

6.2.    Right to object

If you do not want an appropriate collection and use of data with Google technologies, you can use the following link to control cookies for advertising defaults and deactivate interest-based ads: 

http://www.google.de/policies/technologies/ads/ 

You can deactivate the appropriate collection and use of data by Microsoft under the following link: 

http://choice.microsoft.com/de-de/opt-out 

6.3.    Purpose and legal basis of processing

Data processing serves to improve and implement our online advertising measures and only takes place with your consent (marketing cookies). The legal basis is Article 6(1a) of the GDPR. You can revoke your consent at any time with effect for the future by using the objection option (7.2.) or by adjusting your browser settings. 

6.4.    Storage duration

Cookies lose their validity after 30 days. 

7.    Application forms and attachments

7.1    Description and scope of the data processing

You have the possibility to apply for advertised positions directly using an application form on our website.  The data, you have entered directly in the form or send as an attachment, will be collected and stored.  We use this data internally only for processing and evaluating your application and do not forward it to third parties outside of ConSense GmbH. 

7.2    Purpose and legal basis of processing

The storage and processing is to choose suitable candidates and concerning to that deciding for an employment relationship.  Legal basis is § 26 BDSG. 

Often we have several particularly suitable applicants for a position. Subject to the applicant's consent, we offer rejected applicants to include their data in our applicant pool. This means that the application can also be considered for future job offers at ConSense GmbH.  Applicants will be contacted by telephone or email after the selection process in order to clarify any possible interest in the applicant pool. If the applicant is interested, a separate written consent will be obtained. Legal basis is in this case Art. 6 (1) lit. a GDPR.

7.3    Storage duration

Information and electronic documents are stored by us for the duration of the application process (completion of the selection process plus 6 months). If you have given your consent to include your application documents in the application pool, they will be stored for up to 2 years after the calendar year of your application. 

8.    Customer Portal: Registration and Ticket System

8.1.    Description and scope of data processing

We use the ConSense Customer Portal to provide support services. The tool is based on a proprietary technology developed by ConSense GmbH. In the Customer Portal, you create your support tickets used to communicate with our support team. The following data will be stored for registration:

  • First name, last name
  • Telephone number
  • Email address
  • Academic title
  • Company
  • Position

The data will be stored and processed on EU-based servers exclusively. In addition, we store the content of the tickets created. Depending on the documentation process, further personal data may be collected if these have been entered. It is therefore not excluded that you disclose further personal data in the process (e.g. screenshots). Please ensure that this is kept to the required minimum. In addition to this information, log files (registration and login), the creation date and time of a ticket and the communication associated with the processing of the ticket are also stored.

8.2.     Purpose and legal basis of processing
The purpose of data processing is the optimisation of ticketing and support workflows, procedural documentation as well as transparency for customers and staff. This practice is legal pursuant to Art. 6 para. 1 lit. b of the GDPR and primarily serves the performance of a contract. In addition, the ticket system also serves to improve the products and services of ConSense. The legal basis in this respect is Art. 6 para. 1 lit. f of the GDPR.

8.3.    Storage duration
The data is generally stored for the duration of the contract period. In addition, tickets may be retained for a longer period of time if required by tax and commercial regulations and/or IT or QM documentation obligations.

9.    Customer Portal: Community platform "ConSense IDEAS"

9.1.    Description and scope of data processing

As a registered user of the ConSense Customer Portal, you also have the opportunity to submit ideas and suggestions for improvements to the products and services of ConSense as well as to exchange ideas with other ConSense users. Administrators are able to retrace your authorship of entries via your email address. This information may also be passed on to other ConSense employees in order to contact you regarding your suggestion.

However, entries published on the board will be pseudonymised on the basis of a user ID number. In addition to the e-mail address and the posted content, the IP address, browser and end device information as well as general usage data, approximate location and error messages will be collected. The data is not person-related and will only be processed in aggregated form, unless specific error messages require assignment to a particular account. A session cookie required for technical purposes will be set to manage session-related processes (e. g. login status, caching of content). For error analysis and bug reporting, a cookie called Bugsnap is also required and will be stored locally on your browser.
For our platform "ConSense IDEAS", we use the Sleekplan tool from Sleekplan GmbH, Georgenstrasse 66, 80799 Munich, with whom the necessary data protection agreements have been made. Data generally will only be processed in the EU, unless the platform is accessed from a third country. In this case, servers closer to the location might be called up transmitting the IP to these servers.

9.2.    Purpose and legal basis of processing
The purpose of data processing is the improvement and further development of the ConSense products on the basis of users’ experiences and ideas, as well as the promotion of information exchange between users. The legal basis is Art. 6 (1) lit. f GDPR, with our interests pursued by processing your data reflecting the purposes described. We assume that the users’ interests do not conflict with ours when users actively participate in the "ConSense IDEAS" board.

9.3.    Storage duration
The data will be deleted as soon as it is no longer required for the stated purposes. This may depend on the individual circumstances (e.g. implementation period, relevance of the contribution). However, you can notify us at any time using the contact details above and request earlier deletion of a contribution.

10.    Your rights as a data subject

If your personal data is processed by using this website, you are a ”data subject“ within the meaning of GDPR.  You have the following rights towards us as the person responsible for this data processing:

  • Right of access
  • Right of entitlement
  • Right to restriction of processing
  • Right to erase
  • Right to information
  • Right to data portability
  • Right of objection
  • Right to withdraw the data privacy statement
  • Right of complaint concerning the data protection supervisory authority

Note: cancellation of your consent

You have the right to revoke your consent from us at any time.  However, this does not affect the legality of processing based on consent before its revoke.

Note: complaint concerning the supervisory authority

Without prejudice to any other administrative or judicial legal order, you have the right to file a complaint with a supervisory authority, in particular in the Member State of your residence, your workplace or the location of the suspected infringement. That is the case, if you consider that our processing of your personal data is contrary to the provisions of GDPR.

11.    Additional information

11.1    No transfer of your data 

If this has not already been mentioned above, data we collect will generally not be transferred to third parties.  In particular, your data will not be transferred to third parties for their advertising purposes. 

However, we may use service providers for the operation of our website or for e.g. email services. In this case, a service provider can get knowledge of personal data.  We choose these service providers carefully in particular concerning to data protection and data security. We take all data protection measures required for reliable data processing. 

11.2.    Data security 

All information that you transmit to us is stored on servers within the European Union.  Unfortunately, the transmission of information over the Internet is not completely secure, so we cannot guarantee the security of data transmitted over the Internet to our website. However, we use technical and organisational measures to protect our website and other systems against the loss, destruction, access, alteration or distribution of your data by unauthorised persons. In particular, we will transmit your personal data in encrypted form. We use the TLS (Transport Layer Security) coding system. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If TLS encryption is activated, third parties cannot read the data you transmit to us.

When communicating by e-mail, we cannot guarantee complete data security, so we recommend that you send confidential information per post.

11.3.    Changes to the privacy statement 

We reserve the right to change this privacy statement at any time with effect for the future.  A current version is available on the website.  Please visit the website regularly and inform yourself about the applicable privacy statement. 

July 2024

This text has been automatically translated for informational purposes only. The legally binding versions are the original German texts available on our website at https://www.consense-gmbh.de/consense-datenschutz/.

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